Privacy policy

Last updated: February 21, 2025

• 1.

  INTRODUCTION

  This Privacy Policy explains how TRIALO PTE. LTD. (Company Registration No. 202503633N) with its registered office at 540 SIMS AVENUE, #03-05, SIMS AVENUE CENTRE, SINGAPORE 387603 ("Trialo", "we", "us", or "our") collects, uses, discloses, and protects your information when you use our website (www.trialo.com), software, and services (collectively, the "Services"). We respect your privacy and are committed to protecting your personal data. This Privacy Policy will inform you about how we handle your personal data, your privacy rights, and how the law protects you.

• 2.

  INFORMATION WE COLLECT

  • 2.1.

    Information You Provide

    • Account information (name, email address, company details)
    • Login credentials
    • Payment and billing information
    • Search queries and inputs made within our Services
    • Communications with our AI bot
    • Customer service communications

  • 2.2.

    Information We Automatically Collect

    • Usage data (features accessed, queries made, timestamp of access)
    • Log data (IP address, browser type, device information)
    • Cookies and similar tracking technologies (as detailed in our Cookie Policy)

  • 2.3.

    What We Don’t Collect

    We do not collect or store any proprietary or confidential information about your business, products, or research beyond what you explicitly enter into our search fields or share with our AI bot.

• 3.

  HOW WE USE YOUR INFORMATION

  • 3.1.

    Primary Purposes

    • Providing and maintaining our Services
    • Processing your payments and subscriptions
    • Authenticating your access
    • Processing your queries through our AI systems, including trusted third-party AI providers
    • Responding to your queries and support requests
    • Improving our Services and AI bot responses
    • Sending service-related communications

  • 3.2.

    AI Processing

    Our Services utilize artificial intelligence to process your queries and provide responses. This involves: - Transmitting your queries to our AI service providers - Processing responses through AI models - Maintaining query context for improved response accuracy - Implementing safeguards to protect your data during AI processing

  • 3.3.

    Secondary Purposes

    • Sending newsletters and marketing communications (with your consent)
    • Analyzing usage patterns to improve our Services
    • Detecting and preventing fraud or abuse
    • Complying with legal obligations

• 4.

  DATA RETENTION AND SECURITY

  • 4.1.

    Data Retention

    • Account information is retained while your account is active
    • Search queries and AI bot interactions are retained for 12 months
    • Usage logs are retained for 6 months
    • You can request deletion of your data at any time

  • 4.2.

    Security Measures

    • Data encryption in transit and at rest
    • Regular security assessments
    • Access controls and authentication
    • Secure data centers
    • Regular security training for employees

• 5.

  DATA SHARING AND DISCLOSURE

  • 5.1.

    We Share Data With

    • Service providers who assist in operating our Services
    • Payment processors for billing purposes
    • Cloud hosting providers
    • Analytics providers

  • 5.2.

    Third-Party AI Processing

    We use trusted third-party artificial intelligence providers (such as Anthropic and OpenAI) to process your queries and AI bot interactions. These providers process your queries under strict data protection agreements and are bound by confidentiality obligations.

  • 5.3.

    We Do Not

    • Sell your personal data
    • Share your data with third parties for marketing purposes
    • Use your data for purposes other than providing and improving our Services
    • Allow third-party AI providers to retain or use your data for purposes other than processing your specific queries

• 6.

  YOUR RIGHTS AND CHOICES

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Object to processing of your data
  • Withdraw consent for marketing communications
  • Export your data in a portable format

• 7.

  INTERNATIONAL DATA TRANSFERS

  While Trialo is based in Singapore, we may transfer your data to other countries to provide our Services. When we do so, we ensure appropriate safeguards are in place through: - Standard contractual clauses - Data processing agreements - Compliance with cross-border data transfer regulations

• 8.

  COOKIES AND TRACKING

  We use cookies and similar technologies to: - Maintain your session - Remember your preferences - Analyze usage patterns - Improve our Services You can control cookie settings through your browser preferences.

• 9.

  CHILDREN'S PRIVACY

  Our Services are not intended for children under 16. We do not knowingly collect or process data from children under 16. If we become aware that we have collected such data, we will take steps to delete it.

• 10.

  CHANGES TO THIS POLICY

  We may update this Privacy Policy from time to time. We will notify you of any material changes by: - Posting the new Privacy Policy on our website - Sending an email to the primary email address associated with your account - Displaying a notice within our Services